Virtual Client Services Representative

Virtual Client Services Representative to support clinics remotely by managing client communication, appointment flow, and administrative coordination. Fast-paced environment with opportunities for growth and development.

Requirements

• Minimum 3 years of veterinary CSR, veterinary hospital, urgent care, ER, or related client service experience
• Experience in a fast-paced veterinary environment is strongly preferred
• Remote work experience is considered an asset
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask effectively while maintaining professionalism and accuracy
• Comfortable navigating emotional conversations with empathy and confidence
• Strong computer proficiency and ability to learn cloud-based systems quickly
• Experience with veterinary software considered an asset (Digitail preferred)
• Ability to work independently with minimal supervision
• Availability to work evenings, weekends, and holidays as required

Benefits

• Employee Ownership Trust participation
• Profit Share Bonus
• Competitive hourly wage
• Medical and Dental Benefits
• Paid Time Off
• Staff Discounts
• Access to wellness and professional support resources
• Paid virtual team meetings
• Remote work environment
• Opportunities for growth and development within a rapidly evolving organization