Consultant - Salesforce

fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.

As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.

This position is 100% remote from Central American Countries. You will be required to work from 9:00 am to 5:30 pm EST.

You will be working with multiple non-profits, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to practice and clearly explain the position requirement to the fusionSpan team and clients, while also answering all related questions. The consultant should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.

Responsibilities:

• Perform requirements gathering, analysis, and documentation,
• Convey complex requirements to both internal and external stakeholders,
• Develop solution documents, requirement documents, discovery documents for internal and external review,
• Work on multiple projects and competing priorities simultaneously,
• Showcase (demonstrate) work deliverables to both internal and external stakeholders,
• Execute all project work in following Agile methodology,
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams,
• Manage task and work tickets, including description and acceptance criteria,
• Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology,
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products.
• Support the project team in identifying training needs for team members as well as clients
• Documentation of standard operating procedures.

Required Qualifications:

• Bachelor’s Degree or higher, or equivalent work experience
• 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
• 2+ years of business analysis experience for technology or technology services implementation projects,
• Excellent oral and written English communication skills (writing sample required)
• Experience gathering requirements, writing solution documents and writing SOPs
• Agile project experience and at least one Agile methodology certification (see below)

Preferred Qualifications:

• Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
• Experience working in the non-profit or association industry
• Salesforce implementation or administration experience
• Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
• Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred.

About fusionSpan

fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.

Check out our Great Place to Work Certified Badge here.

Our Company Values:

• Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
• Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
• Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect
  where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.