Senior Specialist - Fulfillment Documentation SBA National

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, remote career opportunity. Core working hours will be 8 am - 5 pm, Monday through Friday.

The role will act as the primary resource for Small Business Administration (SBA) clients following credit approval to facilitate the loan through settlement including general administrative functions, relationship manager and client correspondence, due diligence review, coordination with bank counsel, and document delivery. Works to settle new and modified Small Business Administration (SBA) commercial loans and complete due diligence in a timely manner. Prepares and delivers all required loan documentation. Ensure that the loans are settled according to credit approval, Bank policy, SBA Standard Operating Procedures (SBA SOP) and that they adhere to state and federal lending regulations to reduce the risk of financial loss to the Bank. The role will understand client needs and engage professionally and proactively with clients, attorneys, internal partners and all third parties to ensure an efficient and effective fulfillment process, understanding various risks associated with closing and documentation of SBA commercial loans and working to mitigate identified risks. May serve as a mentor, including supervisory responsibility for less experienced SBA Fulfillment Specialists or Processors.

Responsibilities

• Conducts due diligence on SBA loan parties, collateral, and all pertinent approval requirements, including review of corporate/entity documentation, UCC and lien searches, title commitments, and insurance policies, in accordance with SBA Standard Operating Procedures (SOP).
• Reviews entity formation and organizational legal documents to validate authorized signers and ensure appropriate parties are included in SBA loan documentation.
• Reviews and analyzes documentation to ensure compliance with approved credit terms, bank policies, SBA SOPs and applicable federal and state regulatory standards.
• Collaborates directly with SBA borrowers, relationship managers, credit officers, and internal operations teams to facilitate a smooth loan closing process.
• Partners closely and communicates professionally with external third parties, including outside counsel, title companies, and insurance providers, to collect and validate all required documentation.
• Prepares and maintains internal SBA-specific closing checklists as well as attorney checklists for assigned loans to track progress and ensure all conditions are met prior to settlement.
• Verifies critical loan attributes such as borrower and guarantor information, loan terms, and collateral descriptions to ensure consistency with SBA E-Tran Terms and Conditions and internal systems.
• Ensures all due diligence documentation aligns with Fulton’s internal records and SBA requirements.
• Prepares SBA loan documents using Fulton’s internal documentation system, ensuring accuracy and compliance with SBA SOP.
• Coordinates with bank counsel to review outside counsel documentation ensuring compliance with approved underwriting guidelines, company policies, SBA SOPs, and regulatory standards for all states.
• Reviews loan documentation prepared by counsel to ensure bank approval and guidelines are followed and addresses any discrepancies between attorney documentation and bank requirements.
• Coordinates settlement logistics, prepares and approves disbursements, and provides instructions to fund in accordance with bank and SBA guidelines.
• Assists in resolving documentation issues and procedural questions, ensuring compliance and timely resolution.
• Manages a high volume of SBA loan transactions simultaneously, prioritizing tasks independently to meet deadlines and service level agreements (SLAs).
• Consistently meets SLAs with both internal partners and external clients, maintaining a high standard of service and responsiveness.

Additional Responsibilities

• If assigned supervisory duties, plans, assigns, and evaluates the work of staff, provides guidance and coaching, establishes individual goals and objectives, monitors volume, workflow and quality, manages performance.

Qualifications

Education

Associate Degree or the equivalent experience. Specialty: business, administration or related. (Required)

Bachelor's Degree or the equivalent experience. Specialty: business, administration or related. (Preferred)

Experience

5 or more years knowledge of commercial lending functions, with a focus on Small Business Administration (SBA) loan programs, including familiarity with SBA Standard Operating Procedures (SOP), lending documentation requirements, and collateral standards. (Required)

4 or more years experience with attorney closings, review of commercial loan documents, and interaction with attorney closing transactions. (Required)

4 or more years paralegal or equivalent related to legal review of commercial loan documentation. (Required)

5 or more years customer service. (Preferred)

Certifications

Paralegal certification. (Preferred)

Knowledge, Skills, and Abilities

• Strong understanding of SBA loan requirements, including when and how changes to loan terms require updated credit approval, in alignment with SBA Standard Operating Procedures (SOP). (Required)
• Clear knowledge of various business entity types and legal structures, with the ability to interpret and apply this knowledge to SBA loan documentation and eligibility requirements. (Required)
• Proven ability to manage multiple SBA loan transactions simultaneously, prioritize tasks effectively, and solve problems in a fast-paced, deadline-driven environment. (Required)
• Self-motivated team player with strong verbal and written communication skills. (Required)
• Reputation for responsiveness, attention to detail, and a customer-focused mindset. (Required)
• Experience reviewing and interpreting corporate legal documents, SBA loan documentation, and standard due diligence materials (Required)
• Knowledge of complex due diligence material relevant to SBA loan transactions. (Preferred)
• Proficient in Microsoft Word, Outlook, LaserPro, and nCino programs. (Preferred)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.