Global Account Manager

Working at Freudenberg: We will wow your world!

Responsibilities:

• Lead the global account strategy for the customer ensuring close alignment with internal and external teams to deliver on targets and construct strategies to optimize margins and expand revenue.

• Create a robust Global Account Plan encompassing all divisions of the customer with focus on new business development leveraging new innovations, technologies and our global footprint

• Actively oversee all quotation activity for new business with the customer, manage the pipeline and sales cycle to ensure targeted revenue growth is achieved meeting all critical Freudenberg financial KPI’s. Develop senior level customer contacts in multiple regions with the objective of growing profitable sales.

• Ensure effective support from regional sales teams ensuring all activities are aligned with the global account strategy.

• Responsible for meeting and/or exceeding the annual sales plan and year-over-year growth targets as defined by management. Maintain a monthly revenue forecast for all assigned customers.

• Own the relationship to ensure that a positive customer connection is maintained, and customer satisfaction is achieved.

• Analyze the impacts of any changes to customer’s purchase patterns or requirements and communicates to internal stakeholders accordingly and collaborates on action planning.

• Be viewed as the go-to person for the Global Account both internally and with the customer, representing Freudenberg Medical at the customer's corporate level on global issues.

• Lead an integral part of the strategic planning process which determines the business strategy over a 1–3 year period and translate sector strategies and KPIs into plans at global accounts.

• Act as a point of escalation for region/ site teams related to the Global Account and ensure effective resolution.

• Report regularly on emerging market trends and the resulting opportunities as well as the threats as they arise at the selected accounts across the regions.

• Participate and provide support to trade shows, sales meetings, and other sales-related functions as requested and/or defined by management.

• Utilize internal Legal and/or Management team to successfully negotiate contracts with customers including NDA’s, Supply Agreements, Quality Agreements, etc.

• Responsible for maintaining effective and ethical use of travel and expenses as defined by management and in accordance with Corporate Travel and Expense policies.

Qualifications:

• Bachelor’s degree in Engineering, Technical or Related Degree.

• Minimum successful 10 + years field sales experience in a manufacturing company (Medical device OEM/Contract manufacturing).

• Focus on conceptual selling solutions, technical sales and account management.

• Successful field sales history in Medical Device OEM /Contract Manufacturing.

• Technical Knowledge of Elastomer and/or Thermoplastic Materials.

• Technical Knowledge of Injection Molding and Extrusion Manufacturing Practices.

• Understanding of Quality Standards and Validations (IQ/OQ/PQ’s, Cpk level, AQL’s, etc.).

• Understanding of Medical Device Governing Bodies and Documents (FDA, ISO, cGMP, etc.).

• Strong Technical, Analytical, and/or Problem Solving and field management skills.

• General professional, business acumen including cost estimating, financial analysis, and ROI activities.

• Strong computer skills (Communication, Presentation, and Reporting) in Word, Excel, Outlook, PowerPoint and Salesforce.com)

• Ability to simultaneously manage multiple projects, track progress of projects and stay on schedule. Strong planning and organizational skills.

• High Level of Customer Focus & Self Initiative

• Self-Managed (capable of working from remote location with limited supervision).

• Strong Relationship Skills / Team Player (internal & external)

• 50% Travel required to get in front of customers (utilizing effective travel practices)

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.