United States onlyFreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We are looking for a Care Support Specialist I to join our Nevada team, responsible for providing a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.
Requirements
- Previous experience in a Customer Service environment
- At least 1 year of experience in high-volume inbound call center or contact center environment
- Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
- Ability to organize, set priorities and manage time effectively
- Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types
- Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities
AT and US only