United States onlyThe BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication for Freedom Motors USA. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience.
Requirements
- 3+ years of experience in an automotive BDC environment with at least 1 year in a supervisory or management role.
- Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
- Proficiency with automotive or mobility-focused CRM platforms (e.g., VinSolutions, DealerSocket, or equivalent).
- Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
- Experience scheduling and managing virtual appointments or video-based demos/consultations.
- Reliable high-speed internet and a professional, distraction-free remote workspace.
- Experience in automotive, adaptive equipment, home health, medical device, or disability services sales is highly preferred.
- Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
- Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context.
Benefits
- 401k Matching
- Generous Paid Time Off
- Relocation Assistance
- Tuition Reimbursement
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