Service Dispatch Coordinator

About Us: FloWater, recognized by INC. Magazine as one of America’s fastest-growing companies, has been redefining the future of drinking water since its founding over 10-years ago. We do this by transforming ordinary tap water into ultra-purified, great-tasting premium drinking water that consumers love and trust. After nearly a decade of terrific growth and several years of working with Bluewater as its strategic investor, in 2022 FloWater merged with Bluewater, a global leader in drinking water based out of Stockholm, and is now part of a worldwide movement and platform of water purification solutions that will someday completely reinvent the water industry.

FloWater is in the process of being integrated as a division of Bluewater Group (specifically Bluewater North America). During this transition process, you will see links and email addresses from both Bluewater and FloWater.

Mission & Outcomes: The Field Install and Service Technician will complete installs, service Refill Stations, and conduct filter changes efficiently and correctly to create a brilliant customer experience. Strong professional customer service interaction is critical as this role interacts with many customers on a daily basis.

Great Candidates: You bring 1–3 years of experience in customer support, service coordination, or operational roles within a fast-paced, high-volume environment. You’re highly organized, detail-oriented, and comfortable owning an end-to-end process with strong follow-through and accountability. You communicate confidently with U.S.-based customers via phone and email, handle objections professionally, and deliver excellent customer service. You collaborate well cross-functionally and use data and systems to track progress, maintain accurate records, and drive results.

Responsibilities and Role:

• Schedule daily routes for FloWater service technicians per company SLAs, scope of work, customer requests, and other logistical considerations.
• Provide administrative and scheduling support to field technicians when needed.
• Communicate with the customer service team regarding the assigned schedule and needed adjustments.
• Execute real-time dispatching and scheduling adjustments for urgent matters and emergencies as they arise.
• Communicate across various departments to schedule special requests and assist in communicating scope of work to field technicians when assigned.
• Manager and schedule weekly, quarterly, and annual inventory tasks.
• Review completed work for Inventory usage and technician requests.
• Generate and audit various reports that relate operational metrics.
• Regularly monitors output and efficiency of technicians, relaying to management any relevant observations and concerns.
• Escalates unresolved issues relayed from the field to appropriate management
• Be cross-trained for other roles in the department to provide coverage during absences
• Manage inventory levels for each individual technician via inventory controls, SKU usage forecasting, and Transfer Orders.
• Assist in managing the technician SKU catalog.

Candidate Competencies:

• 2+ years of experience in:
• service-technician scheduling and dispatch operations
• logistics tracking
• Inventory management
• Google Suite and or Microsoft Office
• Working inside an ERP, CMMS, EAM, or similar platform
• Multitaking in a high-pace environment with constantly shifting priorities
• Ideal candidates shall be highly organized with a detail oriented, problem solving mindset. Field Technician Experience is a plus
• High school diploma required; Bachelor’s degree in Business, Logistics, Engineering or a related area highly preferred
• This position will require non-standard work hours. Dispatch and scheduling occurs with technicians based in all US time zones, with the majority currently based in California.

Applications and resumes must be submitted in English, as this role requires strong written and verbal English communication skills.

Compensation: This is a contractor position, with compensation ranging from $1,600 to $1,800 per month depending on experience. The role includes a $150/month healthcare stipend, 12 days of paid time off annually, and all U.S. holidays observed by onshore FloWater employees.

Our Commitment: FloWater believes we can perform at our best when we are able to be our authentic selves. We strive to create a culture that celebrates our differences and supports diversity, creating an equitable and inclusive workplace for all. FloWater does not discriminate and provides equal employment opportunities to all employees and applicants regardless of race, religion, color, national origin, gender, sexual orientation, gender orientation/expression, age, marital status, pregnancy, veteran status, genetic information, or disability.