Charity Customer Success Lead

The Charity Customer Success Lead owns the success of a portfolio of charity partners, proactively identifying opportunities to help them grow their fundraising impact through a mission-driven fintech platform.

Requirements

• Solid experience in Customer Success, Account Management, or Client Services
• Background in SaaS, digital platforms, fintech, or agency environments
• Demonstrated experience growing and managing a partner or client portfolio
• Strong commercial awareness and ability to identify growth opportunities
• Highly proactive working style with strong ownership of accounts
• Excellent organisational skills and experience using a CRM system

Benefits

• Competitive salary
• Generous Paid Time Off
• 401k Matching