Sales Support Representative - Industrial Turnarounds

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today!

Ferguson is currently seeking an Industrial Turnaround Sales Support Representative to fill an immediate need. This role is approved to be fully remote and can be based anywhere in the United States.

Responsibilities

As an Industrial Turnaround Inside Sales Representative, you will:

• Serve as a key support resource for the Outside Sales and Turnaround team by providing accurate quotations, order processing, and personalized customer service

• Coordinate directly with turnaround customers, warehouse operations, and on-site personnel to ensure materials and services are delivered on time and accurately

• Update customer account information, track job-specific material requirements, and provide responsive communication throughout project timelines

• Develop strong working relationships with vendors and suppliers to meet turnaround demands

• Assist with project documentation, reporting, and job closeout requirements

• Manage customer information through Ferguson’s systems and support account needs both in-person and online

• Travel to customer sites and branch locations as needed to support turnaround projects and ensure customer satisfaction

• Be on-call 24/7 during active turnaround projects to respond immediately to urgent customer orders, delivery needs, and problem resolution. This is a critical function of the role and essential to supporting our customers’ operations.

• Understand the seasonality of turnarounds: during peak project seasons, extended hours, travel, and urgent support will be required. In between turnarounds, the role focuses on preparation, planning, and supporting ongoing customer needs.

Qualifications

• 2–3 years of sales or customer support experience is highly preferred

• Prior experience with turnarounds, shutdowns, or industrial services is a plus

• Mechanical knowledge and familiarity with refinery, chemical, or industrial plant environments

• Goal driven, team oriented, and self-motivated

• Strong relationship-building skills with both customers and internal teams

• Excellent communication, time management, and organizational skills

• Professional, courteous, and articulate with customers and vendors

• Ability to adapt quickly, problem-solve, and manage multiple priorities under tight deadlines

• Strong computer skills, specifically Microsoft Outlook, Teams, and Excel

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information