Head of Events - Delivery Systems

We are looking for an experienced and driven Head of Events - Delivery Systems to lead the successful delivery of FSBs events strategy. This is a key leadership role with end-to-end responsibility for our online events and webinars, while also overseeing support for local in-person events through a dedicated team of Event Co-coordinators. You will play a critical part in ensuring high-quality event delivery, driving engagement, and maximising commercial opportunities.

Key Responsibilities

Lead the delivery of FSBs events strategy, ensuring alignment with organisational goals
Manage and develop a team of Event Co-coordinators to achieve objectives and KPIs
Oversee all online events and webinar delivery, ensuring a seamless user experience
Manage and optimise the events software platform, resolving issues and working with IT on developments
Collaborate with internal teams and external stakeholders, including sponsors and partners
Support the delivery of in-person events alongside field teams
Develop and maintain event policies, guidance, GDPR compliance and customer processes
Maximise income generation, lead generation and member retention through events
Handle event-related enquiries and complaints with a focus on excellent customer service
Monitor, analyse and report on event performance and KPIs
Manage budgets in line with departmental requirements

About You

You are a strategic thinker with strong leadership capability and a passion for delivering high-quality events and customer experiences.

Essential experience and skills:

Proven experience delivering an events strategy at a strategic level, including KPI management
Experience managing remote teams effectively
Strong background in online events platforms and systems management
Experience supporting and delivering in-person events
Competence in management information systems and Microsoft Office
Experience handling customer enquiries and resolving complaints
Ability to create engaging event marketing content for digital and local channels
Strong organisational skills with the ability to manage multiple priorities and deadlines
Event management or CMI qualification/training

Desirable:

Experience working in a remote or home-based environment
Understanding of the challenges and needs of small businesses

Personal Attributes

Excellent communication and relationship-building skills
Collaborative leadership style with the ability to influence across teams
Proactive, solutions-focused approach
High standards and a passion for delivering excellence
Flexible and adaptable mindset

Additional Requirements

Willingness to travel across the UK, including occasional evenings and weekends.
Full UK driving licence and access to a suitable vehicle for business use.
A suitable home office environment aligned to the needs of the role.
This role involves working from the Blackpool office two days per week.

Why Join Us?

At FSB, youll be part of a purpose-driven organisation making a real difference to small businesses across the UK. We offer a supportive and flexible working environment where your ideas and leadership will have a tangible impact.

What We Offer

In addition to a fulfilling career with FSB,youll also benefit from:

26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot*
Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
Health cash plan*(Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
Critical illness and income protection insurance*
Enhanced Maternity and Paternity Pay
Access to an employee assistance programme and mental health first aiders
Group Personal Pension (GPP)

*Applicable on completion of probationary period and subject to terms

Why Join Us?

Youll be part of a supportive, innovative team where your expertise will directly influence the quality and success of key systems and services. Were passionate about continuous improvement, investing in our people, and delivering real value to the business. Since 1974, the Federation of Small Businesses (FSB) has been the trusted voice of millions of small businesses and self-employed individuals across the UK. We are dedicated to helping our members start, run, and grow their businesses with confidence. Through expert advice, market-leading benefits, and tailored local support, we empower entrepreneurs at every stage of their journey. We also champion the interests of small businesses by campaigning on the issues that matter most ensuring their voices are heard where it counts and driving positive change across the business landscape.

Additional Information?

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.
As an equal?opportunities?employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination?on the basis of?age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We believe there is?a strong case?for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work.
We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB.
Candidates with a disability who require reasonable adjustments should contact the HR department.
Applicants are advised to?apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received.
If you are successful and short listed for interview you will be contacted by email.

Head of Events - Delivery & Systems