United States onlyWe are looking for a Support Specialist who will be responsible for providing administrative and technical support to patients, providers, and pharmacies using our telehealth services. The role is critical to our 24/7 clinical operations and requires a flexible schedule that includes evenings, weekends, and holidays.
Requirements
- 4 years of Customer Service experience
- Ability to work a mandatory rotating shift schedule
- Excellent listening, verbal, written, and interpersonal communication skills
- Demonstrated ability to switch from one task to another successfully in a fast-paced environment
- Excellent time management skills
- Keen attention to detail
- Good judgment and decision-making capabilities
- Ability to organize, prioritize, and adapt to change
- Creative ability and writing proficiency
- Knowledge of Google Products
- Familiarity with Zendesk WFM and Maestro QA
- Ability to partner with others to troubleshoot and resolve general technology issues
Benefits
- Paid Time Off
- Health Insurance
- 401(k) Matching
