Private Tours Coordinator and Operations Assistant (Remote - US Based)

We’re on the lookout for a Private Tours Coordinator & Operations Assistant to join our North America Tour Operations Team!

This is a junior, full-time role that’s perfect for someone who loves travel, is super organised, and enjoys helping people have amazing experiences. You’ll be part of a small but mighty team focused on delivering top-notch service to our private and custom tour guests across North America.

You'll work closely with our North America Operations Manager, plus collaborate with team members across Global Operations, Customer Service, and more.

This role is fully remote so you can work from anywhere in the US.

Please note that this role will require some weekend working.

What this role involves…

Private Tours, Small Groups and Custom Tour Sales and Operations Support

• Respond to inquiries for private, custom, or small group tours (like school or corporate groups who can’t book their tours directly on our website).
• Chat with potential guests via email, phone or web form to figure out what they’re looking for.
• Put together and send proposals, quotes, and contracts (we’ll show you how).
• Coordinate with our Tour Operations and Reservations & Customer Service teams to check availability and get everything set up.
• Keep in touch with clients (like travel agents or schools) to make sure everything runs smoothly.
• Track leads, follow up on open quotes, and help convert interest into bookings.
• Work with the marketing team to highlight our awesome private tours and help grow this area.

What we need from you…

We don’t need you to tick every single box, but if the below sounds like you, we’d love to hear from you.

• A genuine interest in travel and helping people discover new places.
• Great written and verbal communication.
• Someone who enjoys organising, planning and problem-solving.
• Comfortable juggling multiple tasks in a fast-paced environment.
• At ExperienceFirst, we care more about mindset and attitude than traditional experience. Here’s what we value most:

Why should you consider joining ExperienceFirst?

ExperienceFirst is a global travel brand born in New York in 2009. We currently operate in North America & Europe with our flag already flying in major regions including California, Paris, Madrid and Barcelona.

What sets us apart from other walking tours, is that we bring travelers together to show them a city from a true local perspective. When you take a tour with us, we’re showing you our city the way we’d show our family when they’re in town. We’ll share the stories and secrets you won’t uncover without a local to lead the way. Discover unexpected places. Learn what the locals love. Be immersed in something completely new.

Even though our HQ is in NYC, our team is fully remote and spread across the world. We trust our team to work where they feel their best, with the flexibility to create a work-life balance that suits them.

Perks and Benefits

• Annual salary: $40,000
• Medical, dental, and vision insurance
• 15 vacation days per year, plus your birthday and work anniversary day off
• 6 paid public holidays
• 7 sick days per year
• 401(k) plan with 50% company match (up to 2%)
• Fully remote role within the US (Please note that this role will require some weekend working)

Interested? Great! Here’s what will happen next…

Remember… if you are keen to learn more about this opportunity but feel that you do not meet 100% of the criteria set out here, we still want to hear from you! Our recruitment process is designed to spot not just great experience, but we’re equally focused on identifying strong potential and transferable skills in our candidates.

In short, we simply cannot wait to hear from you!

You can expect the following experience from our fully remote interview journey:

Discovery Call: (30 minutes) If we feel your application aligns well with our needs for this role, we will invite you to an initial discovery call with our North America Operations Manager who will be looking to learn more about your experiences, skills and motivation for applying to this role.

Practical Task and Presentation: (1 hour) If both you and our North America Operations Manager feel there is a strong alignment between what you’re looking for in your next role, and what we need in our team, you will be invited to complete a practical task which you will then present in your second meeting. You will be presenting your task to our North America Operations Manager, Head of Tour Operations and one other team member.

Peer Interview (30 minutes):The chance to meet two more team members and learn more about the role, and what it's like to work at ExperienceFirst