United States onlyAt Esalen, we believe in the power of our potential -- both in our staff and in our global community of students and faculty who turn to us for transformative learning experiences. More than 60 years ago, Esalen co-founders imagined a place inspired by Abraham Maslow’s psychology of peak experiences and Aldous Huxley’s belief in “human potentialities”, the unrealized capacities of our mind and body. Today we build on this legacy by creating deep connections in a world challenged by disconnection and isolation; reigniting awe and wonder to spark greater curiosity about ourselves and others; and asking the questions that can lead to transformative change both for an individual and society.
Esalen isn’t just a place to work, it’s an invitation to help change the world.
OVERVIEW
- This role plays an integral part in supporting Esalen Institute’s mission by ensuring our healing arts services facilitate a transformative experience for our workshop participants, day guests, faculty, and staff. You will be expected to perform a variety of duties supporting the guests' experience through email and phone, as well as assess day to day operational needs for a seamless workflow among the massage and other healing arts practitioners.
KEY RESPONSIBILITIES
- Assist guests in scheduling healing arts sessions and collecting payments using Mindbody software, clearly communicating all pertinent details and policies
- Answer phone calls and return voicemails for all client inquiries
- Promptly respond to inbound emails throughout the workday
- Daily cross checking of appointments in Mindbody to check for errors and send out confirmation emails
- Assist the practitioners with any scheduling or client needs, such as rescheduling or cancelling sessions when practitioners are unavailable and relaying late client arrivals
- Review upcoming schedules and flag any issues/patterns such as low availability days and times or inconsistencies with expected practitioner schedules
- Communicate with the Front Office/Guest Services and Reservations teams as needed
- Communicate with Managers daily for support and shift notes
QUALIFICATIONS
- Ability to meet the demands of up to a 20-hour a week work schedule and have a flexible schedule (primarily Tuesday through Thursday, with the potential for some weekends if coverage is needed)
- Strong customer service and operations skills, with the ability to be proactive and anticipate needs before they arise
- Effective communication skills
- Reliable, detail oriented, and efficient
- Ability to work well alone as well as with a diverse team
- Experience using G Suite, specifically Gmail, Google Drive, Sheets, Docs, and Calendar; experience with booking software such as Mindbody is a plus.
FLEXIBILITY
- Esalen functions best when all staff work toward the common mission of encouraging everyone to reach our highest human potential. With this goal in mind, this job description is not intended to cover or contain an all-encompassing listing of activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice based on Esalen’s and your team’s needs.
COMPENSATION
- In alignment with Esalen’s mission in advancing human potential, staff are encouraged to engage in a wide range of personal and professional development programs designed by Esalen faculty and staff.
Esalen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
