Assistant QA Manager (Retail Food & Beverage)

Job Responsibilities:

• Compile and report quality metrics on a periodic basis. Highlight trends and potential opportunities.
• Conduct product audits on new and existing items to measure compliance to requirements. Summarize data, identify concerns and provide feedback to key stakeholders.
• Maintain QA and Company product information databases and critical files.
• Monitor Customer Complaint database and report both immediate issues and longer term trends on a routine basis.
• Support investigation and troubleshooting of quality, food safety and/or regulatory issues arising from partners, customers, retail stores or regulators. Support implementation of corrective actions and procedure improvements to resolve issues.
• Support review and/or updating of company operating procedures, training programs, resource manuals, standards manuals and operational tools related to food safety, sanitation and regulatory compliance.
• Support the documentation, implementation and updating of Quality Assurance operating procedures.
• Utilize company standards and requirements, government regulations and guidelines to assure the timely availability and appropriateness of product information, samples, certifications and/or official documents needed to meet local market regulatory requirements and/or to support product claims/names in domestic and international markets.
• Utilize department procedures to audit and qualify supplier and distributor QA programs to assure that quality, safety and regulatory compliance standards are met for ingredients, products and supplies. Identify compliance issues and work with suppliers and distributors to resolve problems.
• Utilize department procedures to gather and review product information from suppliers worldwide. Assure accuracy, completeness and reasonableness of information. Follow up with suppliers to resolve problems