As Operations Lead, you will manage a team of Incident Managers who provide world-class incident management and support to our numerous partners. You will be an essential contributor to our teams based in Canada, Ireland and Singapore, reporting to the Manager of XO Support.
Requirements
- 3+ years' experience with Operations/Incident Management organizational responsibilities
- Convey complex technical concepts to executive staff, business sponsors, partners, and technical resources
- Foster a culture of learning and improvement
- Understand the rigorous demands of a 24x7 real-time online operational environment
- Demonstrate strong operational discipline and critical thinking
Benefits
- Healthcare coverage
- Mental well-being support
- Retirement savings
- Paid time off
- Family leaves
- Complimentary games
