Billing Specialist

Who we are:

eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Billing Specialist– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are looking for a competent Billing Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the partner’s revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork. The role will also perform many accounting tasks, organizational tasks, and customer service to promote the organization’s financial health.

What you’ll be doing:

• Reviewing signed contracts for accuracy in our Salesforce CRM tool.
• Creating processing quotes for automated upsells/renewals.
• Entering data into and updating customer billing accounts.
• Responding to customer inquiries in our ticketing system, Zendesk, with great customer service.
• Completing weekly reviews of our contracts and invoices.
• Collaborating with other members of the billing team as well as with our Sales and Support teams.
• Assist with special projects, billings, collection, and ad hoc analysis as needed.

Qualifications and Requirements:

Required:

• Previous billing experience
• Previous experience in reviewing contracts
• Previous experience in a customer-facing role
• Knowledge of using MS Excel or Google Sheets
• Can work independently and effectively communicate the status of tasks to managers

Nice to have:

• Experience with Salesforce CRM.
• Experience in inputting revenue recognition dates for billing line items.
• Experience with using a ticketing system similar to Zendesk.
• Experience with collections.

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!