United States onlyThis is a remote position.
WFH | Full-Time | 9am - 5pm EST
Job Overview
We are looking for a detail-oriented and highly organized Travel Coordinatorto support a lead travel designer in delivering exceptional, end-to-end luxury travel experiences.
This is not a high-volume, queue-based travel agency role. Instead, you will work closely with the founder/lead agent in a collaborative, hands-on environment focused on building customized FIT (Fully Independent Traveler) luxury itineraries.
The ideal candidate brings a strong travel agency background, an “EA-level” mindset, and the ability to think critically while executing with precision.
Key Responsibilities:
- Manage daily communications across email, chat, meetings, and travel platforms including Sabre, Travefy, Axus, booking systems, and supplier websites.
- Support lead agents in creating customized luxury FIT travel itineraries including flights, hotels, cruises, transfers, and related services.
- Research destinations, pricing, availability, and travel options to prepare tailored client proposals.
- Participate in daily check-ins to review priorities, progress, and resolve issues.
- Present travel options to clients, manage revisions, and secure confirmations.
- Finalize bookings with suppliers using multiple travel platforms while ensuring accuracy.
- Verify client documents, process payments and deposits, and manage booking updates or changes.
- Prepare invoices, confirmations, itineraries, and travel documentation for clients and partners.
- Coordinate next steps with clients and suppliers before and after booking.
- Provide ongoing support for itinerary changes, cancellations, and travel-related concerns.
Requirements:
- 1–2 years of experience in a travel agency or similar role
- Experience with travel industry tools (e.g., Sabre, Tern, Travefy, or similar systems)
- Strong attention to detail and ability to manage complex travel arrangements
- Highly organized with the ability to manage multiple tasks and deadlines
- Comfortable working with minimal instructions and taking initiative
- Tech-savvy and capable of navigating multiple systems and platforms efficiently
- Strong communication skills (written and verbal)
- Coachable, curious, and eager to grow within the travel industry
- High level of focus, accountability, and follow-through
Nice-to-Have
- Experience supporting a lead travel agent or working in luxury FIT travel
- Exposure to high-end travel planning, suppliers, and destination management
Role Details & Progression:
- 2-week paid work trial to assess fit and performance
- 3-month probationary period with structured ramp-up
- Expected to be fully operational by the end of the probation period
- Compensation review after 6 months, with annual reviews thereafter
- Performance-based bonuses may be offered
