SAP Service Delivery Manager

Job Description:

Key Responsibilities

• Ensuring the delivery of SAP solutions and services according to agreed-upon Service Level Agreements (SLAs).
• Overseeing the day-to-day operations of SAP support teams.
• Managing incidents, changes, and releases within the SAP environment.
• Implementing continuous service improvement initiatives.
• Building and maintaining strong relationships with clients.
• Understanding client needs and managing expectations.
• Ensuring client satisfaction with the delivered services.
• Leading and managing teams of SAP consultants and support specialists.
• Providing direction, guidance, and support to team members.
• Fostering a collaborative and high-performing team environment.
• Identifying and mitigating risks related to SAP service delivery.
• Developing and implementing risk management strategies.
• Ensuring business continuity and disaster recovery.
• Managing relationships with various stakeholders, including internal teams and external vendors.
• Communicating effectively with stakeholders on project status, issues, and risks.
• Managing budgets and resources for SAP service delivery.
• Ensuring cost-effective delivery of services.

Skills & Qualifications

• Bachelor of Arts/Science or equivalent degree in computer science or related area of study
• 6+ years of SAP experience
• Experience with SAP solutions, including implementation, support, and maintenance.
• Proven experience in managing and delivering IT services, including incident, change, and release management.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to lead, motivate, and manage teams effectively.
• Strong analytical and problem-solving skills to address complex issues.
• Familiarity with project management methodologies and best practices.
• Understanding of budgets, resource allocation, and cost management.
• Bilingual (Spanish/English)

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