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DoximDO

Director, Software Implementation

Doxim is a leader in customer communications management, specializing in regulated industries by providing innovative omnichannel solutions for enhanced customer engagement.

Doxim

Employee count: 201-500

Canada only

This Director of Software Implementation role is a key member of the Professional Services leadership team responsible for scaling operations, optimizing processes, and driving efficiency across the organization. The position requires strategic thinking, strong business acumen, and excellent communication skills to influence at all levels. It focuses on operational excellence, strategic planning, and process optimization within the professional services environment.

Requirements

  • 5–10 years of experience in an operations leadership role
  • Proven success in building, monitoring, and scaling PS utilization
  • Advanced proficiency in Microsoft Excel
  • Strong expertise with Salesforce (Sales & Service Cloud) and Jira
  • Experience implementing CRM redesigns and workflow automation
  • Hands-on experience with Professional Services automation tools
  • Exceptional communication and influencing skills

About the job

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Posted on

Job type

Full Time

Experience level

Director

Location requirements

Hiring timezones

Canada +/- 0 hours

About Doxim

Learn more about Doxim and their company culture.

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Through groundbreaking technology, we are revolutionizing customer communications management at Doxim. For over two decades, Doxim has been at the forefront of providing innovative solutions tailored for regulated markets such as financial services, healthcare, and utilities. Our mission focuses on maximizing customer engagement while streamlining operational efficiency.

At Doxim, we offer a comprehensive suite of Software as a Service (SaaS) solutions that address critical challenges in digitization and customer experience. Our omnichannel communication strategies facilitate seamless interactions, providing clients with the ability to communicate with their customers through their various preferred channels—be it digital or traditional formats. Additionally, with over 2,000 engaged clients, we are committed to delivering personalized experiences that meet individual customer needs, thereby enhancing their overall satisfaction.

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Doxim

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Doxim hiring Director, Software Implementation • Remote (Work from Home) | Himalayas