This Director of Software Implementation role is a key member of the Professional Services leadership team responsible for scaling operations, optimizing processes, and driving efficiency across the organization. The position requires strategic thinking, strong business acumen, and excellent communication skills to influence at all levels. It focuses on operational excellence, strategic planning, and process optimization within the professional services environment.
Requirements
- 5–10 years of experience in an operations leadership role
- Proven success in building, monitoring, and scaling PS utilization
- Advanced proficiency in Microsoft Excel
- Strong expertise with Salesforce (Sales & Service Cloud) and Jira
- Experience implementing CRM redesigns and workflow automation
- Hands-on experience with Professional Services automation tools
- Exceptional communication and influencing skills