Service Optimization & Customer Insights Analyst, Global Deloitte Technology

Service Optimization & Customer Insights Analyst is responsible for collecting, analyzing, and interpreting qualitative and quantitative data to assess services and products performance, customer sentiment, and operational effectiveness.

Requirements

• Bachelor's degree in computer science, Business Administration, Data Analytics, Information Systems, or a related field.
• At least 2+ years of experience in data analysis, business analytics, services & products performance reporting within a corporate environment.
• Experience defining metrics and collaborating on measurement strategies to support services and products operational excellence.
• Experience with requirements gathering, data analysis and visualization tools (e.g., Excel, Power BI, SQL).
• Excellent communication and presentation skills, with experience tailoring messages for varied audiences.

Benefits

• Competitive base salary and variable pay opportunities
• $4,000 per year for mental health support benefits
• $1,300 flexible benefit spending account
• Firm-wide closures known as "Deloitte Days"
• Dedicated days of for learning (known as Development and Innovation Days)
• Flexible work arrangements and a hybrid work structure