Support Engineer (Tier 1)

Founded in 2004, Definity First embarked on a journey to become a important force in the IT consulting landscape. What began as a focused IT services provider has since blossomed into a comprehensive digital consulting firm, guiding businesses through the complexities of digital transformation. With its headquarters established in San Diego, California, and a significant presence with offices in Mexico, the company strategically positioned itself to serve the North American market, offering a unique nearshore advantage. This dual-country footprint has been a cornerstone of its strategy, enabling it to tap into a diverse and highly skilled talent pool while remaining in close proximity to its U.S. client base. The early years were characterized by a deep commitment to mastering Microsoft technologies, a specialization that quickly earned them a reputation for excellence and a coveted Microsoft Gold Certified Partner status. This focus allowed them to deliver enterprise-grade solutions that provided tangible business value, laying the groundwork for long-term partnerships with clients.

Over the years, Definity First's narrative has been one of consistent growth and evolution. The company has expanded its service offerings beyond core IT services to include cloud business applications, custom software development, and digital marketing services. This expansion was a direct response to the evolving needs of the market and a testament to their forward-thinking approach. Their client roster grew to include an impressive array of transformative and iconic companies and prestigious universities such as Tesla, Flowserve, Harvard, and Caltech, showcasing their ability to tackle complex challenges for a diverse range of industries. A significant chapter in their story is the consistent recognition as a 'Great Place to Work®'. This accolade is not just a testament to their internal culture but a reflection of their core philosophy: a happy and empowered team is the key to delivering exceptional client service. By fostering an environment of innovation, collaboration, and respect, Definity First has cultivated a team of passionate problem-solvers dedicated to helping clients achieve digital success and navigate the ever-changing technological frontier.