Key Responsibilities
- Cybersecurity Knowledge – Provide answers to clients' cybersecurity-related inquiries as able. Offer recommendations and best practices based on established team guidelines and DeepSeas methodologies.
- Cyber Tools Subject Matter Expertise – Provide deep technical expertise on the deployment, configuration, and operation of the cyber tools used by our clients. Assist senior engineers in optimizing and establishing best practices.
- Operational Focus and Mindset – Be prepared to work in a mission-oriented operations team. Act with a sense of urgency and importance. Provide constant vigilance and diligence to ensure constant high quality.
- Platform Integration – Independently manage the integration of new clients with the DeepSeas platform. Follow standard operating procedures and aid clients in the onboarding process.
- Monitoring and Response – Utilize the team’s tools and processes to monitor our clients’ cyber tools and respond to potential issues rapidly.
- Troubleshooting and Analysis – Provide technical skills in the identification and remediation of issues within our clients’ cyber tools. Assist in root cause analysis to determine underlying failures.
- Documentation and Reporting – Produce and maintain written documentation that outlines the steps and processes required for successful operations.
- Training and Continuous Improvement – Attend and conduct training sessions to improve the capabilities of the team.
Skills Knowledge and Expertise
- Minimum 3 years. Preferred 5 years.
- Expertise in supported cyber tools (Firewalls, Endpoint Protection Platforms, Vulnerability Management Platforms, SIEMs).
- Experience in a support or operations role involving systems deployment, management, and troubleshooting.
- Strong understanding of networking and security.
- Significant client delivery experience is preferred.
Why DeepSeas?
- We are client obsessed.
- We stand in solidarity with our teammates.
- We prioritize personal health and well-being.
- We believe in the power of diversity.
- We solve hard problems at the speed of cyber.
Information security is everyone’s responsibility:
- Understanding and following DeepSeas’s information security policies and procedures.
- Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas’s information security.
- Actively participating in DeepSeas’s efforts to maintain and improve information
- security.
- DeepSeas considers this position is as Moderate Risk with a potential to
- view/access/download restricted/private client/internal data. This information must be treated with
- Sensitivity and in the most secure manner. HR reserves the right to perform random background/drug
- Screens to ensure the safety of client/DeepSeas data
