Home-Based Program Merchandising Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Are you an organized, detail-driven professional with a passion for the promotional products industry? We’re looking for a Home-Based Program Merchandising Coordinator to join our U.S.-based client’s growing team. In this role, you’ll handle order processing, vendor communication, data accuracy, and production coordination to ensure smooth operations from start to finish. You’ll also collaborate with internal teams, suppliers, and clients — helping deliver exceptional results and seamless order fulfillment.

REQUIRED CORE COMPETENCIES

• Detail-Oriented: Ensures 100% accuracy across orders, records, and client communications.

• Excellent Communicator: Highly proficient in both spoken and written English, maintaining professionalism in every interaction.

• Organized and Structured: Keeps systems, files, and processes in top order while managing multiple priorities.

• Tech-Savvy: Confidently uses various systems and tools to manage workflows efficiently.

• Collaborative: Works seamlessly with teams, suppliers, and clients to ensure on-time and high-quality deliveries.

WHAT YOU WILL DO

Order processing and communication

• Accurately enters orders received by 5:00 pm PST

• Maintains order status updates in the company's internal software

• Communicates changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients

• Reviews order documentation for accuracy

• Ensures production proof approvals are received and reviewed and documents proof and production status in internal systems

• Regularly communicates with third parties to ensure on-time delivery

• Maintains accurate ship dates in systems

• Maintains communication with domestic and international courier and freight carriers

• Compares freight options to ensure on-time delivery and maximum order profitability

• Communicates tracking details on time.

• Resolves issues and communicates changes to key stakeholders, as needed

• Maintains the order entry desk according to process flow requirements

• Demonstrates a positive and professional demeanor with key stakeholders at all times (written and verbal)

Database maintenance

• Partners with sales and maintains current client information in systems

• Maintains notes in the order log along with resolution and associated costs

Financial record keeping

• Partners with accounting to support accurate and timely record keeping

• Matches invoices to orders and identifies the correct cost centers

• Supports accounts receivable reconciliation

• Ensures proper billing of freight and special charges; sample invoice allocations and returns; aging reports and collections

Additional office tasks (when needed)

• Tags and files incoming product samples and catalogs, as needed

• Assists by answering incoming calls, as needed

• Assists with direct mail and marketing efforts, as needed

WHAT WE LOOK FOR

• Education: Bachelor's degree in Communications, Business Development, or Marketing required.

• Experience: 1-3 years of Customer Service or E-Commerce experience. (Promotional Industry experience preferred.)

• Language Proficiency: Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Experience using promotional industry-specific software (such as Sage, ESP, CommonSku, or Syncore).

  • Basic exposure to Adobe Illustrator, Photoshop, and Canva.

  • Proficient in Microsoft Office Suite and Google Workspace

  • Ability to take a “hands-on” approach to problem-solving

  • Ability to manage multiple tasks, meet deadlines, and respond to requests on a timely basis

  • Excellent attention to detail and accuracy

  • Very self-driven

  • Has an understanding of e-commerce and the promotional industry

WHAT WE OFFER

• Salary Range: PHP 27,000 – 30,000

• Industry: Promotional

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!