Home-Based PMO Business Partner I

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX PMO Business Partner I acts as a foundational support role within the organization, assisting customers in understanding and navigating their business processes. This position requires a basic understanding of customer operations, effective communication skills, and the ability to utilize technology tools to facilitate project execution.

REQUIRED CORE COMPETENCIES

• Foundational Analytical Skills: Basic understanding of business processes with the ability to identify opportunities for improvement.

• Problem-Solving Abilities: Eager to assist in identifying challenges and contributing to solutions under guidance.

• Project Support Skills: Strong organizational skills to help manage tasks and priorities within projects, with support from senior team members.

• Data Analytics Proficiency: Advanced proficiency in creating analytics and data visualizations using technology tools, presenting technical data as actionable recommendations.

• Basic Technical Skills: Fundamental skills in Workday or HubSpot, including knowledge of configuration and maintenance, along with the ability to build analytics and manage data within these modules.

WHAT YOU WILL DO

• Basic Business Process Knowledge

  • Maintain a foundational understanding of customer business processes and their relevance to departmental functions to support effective collaboration.

• Project Objective Understanding

  • Understand customer project objectives and ensure alignment with organizational capabilities while clarifying requirements and expectations.

• Customer Relationship Management

  • Build positive customer relationships through effective communication and support throughout the project lifecycle.

• Technical Expertise – Data Analytics and Reporting

  • Develop data visualizations and analytics using Excel, Power BI, and SharePoint, ensuring accuracy through data cleaning and manipulation.

  • Create technology-driven reports and dashboards that deliver actionable insights aligned with business needs and compliance.

• Technical Expertise – Workday or HubSpot (Optional)

  • Utilize basic administration skills in tools like Workday HCM and HubSpot to support project execution and maintain data integrity through regular audits.

  • Identify process improvements and provide user training to optimize tool utilization.

• Project Support

  • Assist in project execution under guidance, contributing to progress monitoring and problem-solving with team members.

• Team Collaboration

  • Collaborate with cross-functional teams to ensure communication and integration of business processes, sharing ideas for workflow improvement in meetings.

WHAT WE LOOK FOR

• Education: Bachelor’s degree in communications, Computer Science, Information Technology, Business Administration, or any related field.

• Experience: At least one (1) year of direct project management or process improvement experience. Experience in the BPO industry is an advantage.

• Language Proficiency: Strong verbal, written, and English communication skills.

• Technical Skills: Proficient in both Microsoft and Google applications. Primary exposure to Workday, Asana, and any other project management tool is advantageous.

• Industry-Specific Software/Knowledge: Preferably experienced in the BPO industry.

WHAT WE OFFER

• Salary Range: Php 65,000.00 – Php 75,000.00

• Industry: Business Process Outsourcing

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM CST (US)

• Workdays: Monday through Friday (US)

• Benefits of working with us:

  • Industry-leading salary packages.

  • Permanent work-from-home setup.

  • Company equipment provided.

  • Internet stipends upon hiring.

  • HMO Coverage.

  • PTO credits and service incentive leaves.

  • Major spring and winter company live events.

  • Monthly employee appreciation virtual events.

  • Company-provided career skills training courses.

  • A company culture focused on your personal and professional growth.

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!