Home-Based Customer Service & Production Coordinator

Number of Openings: 1

Are you a highly organized and customer-focused professional who excels in communication, coordination, and operational support? We’re seeking a Home-Based Customer Service & Production Coordinator to join our DCX team and support our U.S.-based client in the food manufacturing industry. In this hybrid role, you’ll deliver exceptional customer service while managing production scheduling, logistics, and order processing to ensure smooth, on-time fulfillment.

REQUIRED CORE COMPETENCIES

• Highly Proficient Communicator: Strong verbal and written English communication skills to ensure professionalism and clarity in all customer and team interactions.

• Customer-Focused: Demonstrates strong customer service orientation, addressing inquiries and concerns with care and efficiency.

• Analytical Problem-Solver: Ability to identify issues, troubleshoot effectively, and propose solutions with accuracy.

• Organized and Efficient: Strong organizational and time management skills, capable of handling multiple tasks while maintaining accuracy.

• Calm Under Pressure: Ability to function effectively in a fast-paced and sometimes stressful environment.

WHAT YOU WILL DO

Customer Service & Communication

• Serve as a primary point of contact for customers, ensuring timely updates and exceptional service throughout the order lifecycle.

• Answer and place phone calls to customers, assist with inquiries, and follow up on sample requests and first orders.

• Provide accurate and current information on services, pricing, inventory, and new materials.

• Maintain and update customer account information, forecasts, and opportunities in CRM software (Salesforce).

• Collaborate with Quality Assurance to address customer complaints and accurately document incidents.

Order Management & Data Entry

• Enter sales orders into Microsoft Dynamics 365 Business Central from email and drop ship portals daily.

• Create shipping labels, release picks when inventory is available, and update drop ship portals with shipping and invoicing details.

• Invoice shipped orders daily and send Certificates of Analysis (COAs) as required.

• Monitor aging orders, proactively communicate issues, and escalate concerns internally.

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Production Scheduling & Logistics

• Learn and back up all customer service tasks as needed.

• Create and manage production schedules using the MPS module in Business Central, ensuring timely fulfillment of sales orders.

• Coordinate with purchasing to optimize production and inventory availability.

• Post production orders, perform data entry, and maintain dashboards tracking daily production metrics (e.g., total lbs produced).

• Book trucking, create Bills of Lading (BOL), and prepare all necessary shipping documentation.

Cross-Functional Collaboration

• Work closely with Sales, Purchasing, and Quality Assurance teams to ensure smooth operations and customer satisfaction.

• Follow all company safety policies and procedures.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.

• Experience: 1-2 years of experience in customer service and order management, preferably in a manufacturing or distribution environment.

• Language Proficiency:Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Familiarity with Microsoft Dynamics 365 Business Central and Salesforce CRM.

  • Proficiency in Microsoft Office Suite; ability to learn new systems quickly.

  • Knowledge of production scheduling and logistics is a plus.

  • Strong organizational skills with the ability to manage multiple tasks and deadlines.

  • Excellent communication skills, both verbal and written.

WHAT WE OFFER

• Salary Range: PHP 35,000 – 37,500

• Industry: Bakery & Pastry (Food Manufacturing)

• Job Type: Full-time

• Work Shift: 8:30 AM – 5:00 PM EST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!