Customer Service Agent - EU Market Support

Customer-focused and hands-on Customer Service Agent to support global customers across multiple regions, providing high-quality customer experience and maintaining service standards.

Requirements

• Fluent in English and German (written and verbal)
• French language skills are a strong advantage
• Proven customer service experience, ideally within eCommerce, retail, or product-based industries
• Experience handling escalations and high-volume customer interactions
• Strong communication, problem-solving, and conflict-resolution skills
• Ability to work independently in a fully remote environment
• High attention to detail and strong organizational skills
• Comfortable using customer service and eCommerce platforms such as: Shopify, Gorgias, Zendesk, Aircall

Benefits

• Salary range: Between $2,100 - $3,350 NZD (5,000–8,000 PLN/month gross)