Partner Success Manager

Description

We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service, ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product, and business knowledge to support the customer journey and strengthen customer relationships.

What will you do

• Manage accounts to support post-sales processes
• Oversee your accounts for trends and health
• Value-based account management – make sure our customers enjoy top features.
• Address all product-related queries on time
• Educate customers to use products effectively
• Provide Product/R&D with customers’ feedback to help identify potential new features or products
• Analyze customers’ needs and build mitigation plans with added features to meet their requirements
• Establish best practices

Requirements

• Solid technical background with experience in cybersecurity
• Data-driven with high analytical skills
• With cybersecurity startup experience – a huge advantage.
• Proven work experience as a Technical Account Manager/Sales Engineer/Product Manager (outbound)/Project Manager - 3+ years of experience
• International experience with security vendors
• An ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Excellent proficiency in English
• Fluent Spanish - an advantage

About Us

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.