Manager, Franchise Operations

At Wyndham Hotels & Resorts, we are revolutionizing the global hospitality landscape through a relentless commitment to innovation and a technology-forward approach that empowers our franchisees and delights our guests. As the world's largest hotel franchising company, we leverage a sophisticated and unified tech stack, including cloud-native solutions on AWS and advanced AI-driven tools like Wyndham Connect PLUS, to streamline operations and enhance the guest journey across our approximately 9,200 hotels in over 95 countries. Our comprehensive digital transformation is not merely about upgrading legacy systems; it is about fundamentally reimagining how hospitality is delivered in a hyper-connected world, ensuring that every interaction—from seamless mobile check-in to personalized AI concierge services—is efficient, intuitive, and memorable for the everyday traveler.

We are deeply dedicated to democratizing travel by making it possible for all, a mission driven by our signature 'Count on Me' service culture that places integrity, accountability, and inclusivity at the very core of our corporate identity. By integrating cutting-edge enterprise platforms such as Salesforce, Adobe, and Opera Cloud into our global ecosystem, we provide our hotel owners with the data-driven insights and operational agility they need to thrive in an increasingly competitive market. Our asset-light business model allows us to focus our resources on what matters most: driving exceptional value through brand excellence and technological leadership. Whether it is through our award-winning Wyndham Rewards loyalty program or our continuous investment in next-generation property management systems, we are actively shaping the future of travel, creating a world where every guest is welcomed with the perfect blend of warm human hospitality and modern digital convenience.