United States onlyClaims Concierge Support is responsible for managing projects from beginning to end, handling disputes diplomatically, and communicating effectively with high-profile insurance carrier and commercial client teams, as well as our network of property restoration service contractors.
Requirements
- Answer phones, handle incoming calls, and place outgoing calls to adjusters, contractors, customers, and clients/adjusters.
- Communicate effectively via phone, job notes, and email.
- Receives, reviews and dispatches new jobs to contractors based on job type and location.
- Monitor and manage restoration projects in our claims portal and/or third-party software.
- Coordinate and collaborate with all internal departments.
