Managed Services - Network Voice Engineer

The Voice Engineer is responsible for implementing, administering, and supporting enterprise voice and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services.

Requirements

• Strong hands-on experience with modern voice technologies
• Ability to troubleshoot, manage, and optimize production environments
• Closely work with distributed engineers, customers, and cross-functional IT teams
• Troubleshoot voice, video, messaging, and endpoint issues
• Implement voice solutions in on-prem, cloud, and hybrid environments
• Maintain accurate system documentation and diagrams
• Assist with patching, maintenance windows, and upgrades
• Collaborate with networking and security teams on UC-related initiatives
• Provide customer and end-user support for voice services
• Participate in problem resolution and root-cause analysis
• Follow change management and ITSM processes