Customer Support Engineer, IP4G - 100% Remote!

As a Customer Support Engineer, you will provide top-notch technical support for our enterprise cloud solutions, resolving complex technical issues related to IBM Power Systems and Google Cloud.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficiency in troubleshooting hardware and software issues.
• Strong understanding of cloud computing concepts and architectures.
• Familiarity with virtualization technologies and networking fundamentals.
• Knowledge of scripting and automation tools (e.g., Python, Shell scripting) is a plus.
• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum of 3-5 years of experience in a technical support or customer support role.
• Hands-on experience with IBM Power Systems and Google Cloud Platform (GCP).
• Experience in enterprise cloud solutions and infrastructure management.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance