Digital & AI Governance & Audit Analyst (ITSM & DR)

The Digital & AI Governance & Audit Analyst (ITSM & DR) supports the governance, audit readiness, and continuous improvement of IT Service Management (ITSM), Disaster Recovery (DR), and Backup & Restore processes. Collaborating closely with the Service Resilience & Governance Manager, IT Operations, Delivery teams, and Service Owners, this role contributes to ISO/IEC 20000 compliance and strengthens governance maturity across Convatec’s digital ecosystem. This position offers a valuable development path for professionals looking to grow expertise in IT governance, service excellence, and regulatory alignment within a global, innovation-driven Digital & AI organization.

Key Responsibilities

• ​Support the implementation and monitoring of ITSM and DR governance processes in line with ISO/IEC 20000 and ITIL frameworks.

• Assist in internal audit activities including evidence collection, process verification, documentation updates, and remediation tracking.

• Contribute to validating the quality and compliance of backup and restore procedures for critical systems.

• Collaborate with Service Owners, IT Operations, and Delivery teams to gather adherence data and communicate governance expectations.

• Maintain governance documentation and support knowledge-sharing activities such as awareness sessions and internal training.

• Coordinate logistics and documentation for external audits related to ISO 20000 or DR readiness.

• Uphold high standards of confidentiality, ethics, and professionalism when handling audit-related findings or sensitive information.

• Support process improvement initiatives focused on strengthening ITSM and DR maturity and compliance.

Key Requirements

• 1–3 years of relevant experience in IT Service Management, IT governance, disaster recovery, or audit support.

• Working knowledge of ITSM principles, ITIL practices, DR lifecycle, and ISO/IEC 20000 frameworks.

• Familiarity with platforms such as ServiceNow, Confluence, or JIRA (preferred but not required).

• Strong interpersonal and teamwork skills with the ability to engage stakeholders across IT and business functions.

• Detail-oriented, analytical mindset; comfortable interpreting service management data and audit outcomes.

• Self-motivated and organized, able to manage daily responsibilities with minimal supervision while escalating as needed.

• Demonstrated integrity, professionalism, and eagerness to learn in a dynamic, fast-paced environment

Education/ Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Informatics Engineering, or a related discipline.

• Candidates with other academic backgrounds may be considered if they bring relevant experience.

• ITIL Foundation (v3 or v4) certification preferred

Travel Requirements

• Occasional travel may be required for cross-functional meetings, industry events, or strategic meetings and reviews.

Languages

• English

Working conditions

• Fully remote working regime within Slovakia

Note: Please send your CV only in English language.

Employee perks, benefits:

• Annual global incentive plan-bonus

• Large corporation with representation and manufacturing plants in the world

• Stable employer in Slovakia, Košice region

• Corporate culture – Underpinning everything we do are our values:

• - Improve care

• - Deliver results

• - Grow together

• - Own it

• - Do what´s right

• Introduction program according to company standards

• Development trainings

• Career opportunities for internal employees

• Referral bonus system

• Recognition program

• Supplementary pension plan after the trial period with the employer's contribution

• Social fund (various support and perks for employees)

Company:

Unomedical s.r.o. (member of the global company Convatec)
Priemyselný park 3

071 01 Michalovce, Slovakia

Email: job-slovakia@convatec.com
convatec.sk | convatecgroup.com | careers.convatec.com

Beware of scams online or from individuals claiming to represent ConvaTec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official ConvaTec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at ConvaTec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@convatec.com.

Dajte si pozor na podvody online alebo od jednotlivcov, ktorí tvrdia, že zastupujú spoločnosť ConvaTec

Pred akoukoľvek ponukou práce, sa vyžaduje formálny náborový process, pre všetky naše pracovné príležitosti.

To bude zahŕňať, pracovný pohovor potvrdený oficiálnou e-mailovou adresou spoločnosti ConvaTec.

Ak Vás osloví podozrivý kontakt cez sociálne médiá, textovú správu, e-mail, alebo telefonát, o nábore v spoločnosti ConvaTec, nezverejňujte žiadne osobné údaje, ani neplaťte žiadne poplatky.

Ak si nie ste istí, kontaktujte nás na adrese careers@convatec.com.

Equal opportunities

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Rovnaké príležitosti

ConvaTec poskytuje rovnaké pracovné príležitosti, pre všetkých súčasných zamestnancov a uchádzačov o zamestnanie. Táto politika znamená, že nikto nebude diskriminovaný z dôvodu rasy, náboženstva, vierovyznania, farby pleti, národnostného pôvodu, národnosti, občianstva, pôvodu, pohlavia, veku, rodinného stavu, fyzického alebo mentálneho postihnutia, citovej, alebo sexuálnej orientácie, rodovej identity, vojenského statusu, alebo statusu veterána, genetických predisponujúcich vlastnosti, alebo z akéhokoľvek iného dôvodu, zakázaným zákonom.

Notice to Agency and Search Firm Representatives

ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Upozornenie pre zástupcov agentúr a vyhľadávacích spoločností

Spoločnosť ConvaTec neprijíma nevyžiadané životopisy od agentúr a/alebo vyhľadávacích spoločností pre túto pracovnú ponuku. Životopisy predložené akémukoľvek zamestnancovi spoločnosti ConvaTec, treťou stranou, ako sú agentúry a/alebo vyhľadávacie spoločnosti, bez platnej písomnej a podpísanej zmluvy o vyhľadávaní, sa stanú výhradným vlastníctvom spoločnosti ConvaTec.

Already a ConvaTec employee?

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!

Ste už zamestnancom spoločnosti ConvaTec?

Ak ste aktívnym zamestnancom spoločnosti ConvaTec, prosím, neaplikujte tadiaľto. Prejdite na stránku pracovných príležitosti, na svojej domovskej stránke Workday a zobrazte si „Interná kariérna stránka spoločnosti ConvaTec – Nájsť pracovné miesta“. Ďakujeme!

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Informationaboutpersonaldataprocessingofjobseekersislocatedonlink:https://www.convatec.com/sk-sk/o-nas/kariera/

Na osobný pohovor budú pozvaní uchádzači, ktorí spĺňajú naše požiadavky. Materiály neoslovených uchádzačov budú v súlade s nariadením GDPR a so zákonom o ochrane osobných údajov skartované.
Informácia o spracúvaní osobných údajov uchádzačov o zamestnanie sa nachádza na:https://www.convatec.com/sk-sk/o-nas/kariera/