Software Consultant Specialist- Modernization

The Software Consultant - Modernization is a pivotal member of the ConnectWise post-sale organization, responsible for leading targeted, high-impact engagements with complex partners to drive the transformation of partners’ legacy solutions and services to the modern ConnectWise platform.

Requirements

• Lead technical engagements with high-value partners to support migration from legacy systems to cloud-based platforms.
• Conduct migration readiness assessments and provide expert guidance throughout the end-to-end migration lifecycle to ensure smooth transitions to cloud environments.
• Facilitate and deliver migration sessions, providing hands-on technical support, troubleshooting, and remediation during partner transitions to cloud solutions.
• Identify, manage, and resolve technical and operational issues during migration to minimize disruption and drive continuous improvement.
• Communicate migration progress, operational plans, risks, and outcomes to leadership and key stakeholders to ensure transparency and alignment.
• Capture partner feedback and operational insights and collaborate with product and process teams to improve tooling, workflows, and best practices.
• Deliver technical training, system configuration, and troubleshooting through webinars, onsite engagements, and remote sessions to enable successful cloud adoption.
• Develop and maintain concise solution documents and user guides for migration projects, documenting partner interactions and project outcomes to support scalable cloud migrations.
• Validate defects, resolve technical issues, and support custom engagements, providing clear documentation and structured communication.
• Manage multiple concurrent migration initiatives, balancing priorities while maintaining accurate project documentation and stakeholder communication.
• Support project management activities to ensure successful coordination and delivery of cloud migration engagements.
• Ensure high partner satisfaction by consistently delivering high-quality experiences and maintaining strong customer feedback and survey results.

Benefits

• Equal Opportunity Employer
• Diverse and Inclusive Workforce
• Workplace Free from Discrimination and Harassment