United States onlyComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.
If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.
Come join us in our mission of being the Human Side of Hardware!
We are looking for an Account Manager to partner with customers and help keep their technology running smoothly, ensuring their teams can stay productive without disruption. In this role, you’ll manage service repair needs, build strong relationships with customer stakeholders and IT leaders, and collaborate with internal teams and manufacturing partners to deliver excellent service.
This role is ideal for a motivated, relationship-driven sales professional who thrives in a fast-paced environment and is passionate about helping customers simplify their IT asset management.
If you’re ready to make a meaningful impact and grow your career with us, we’d love to hear from you—apply today!
What You'll Do:
- Support our customers by processing and managing their device repair orders with accuracy and attention to detail.
- Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery.
- Maintain consistent communication with IT administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates.
- Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish.
- Identify additional opportunities within existing accounts to expand service offerings and drive customer value.
- Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process.
- Build strong, long-term relationships with key stakeholders to enhance customer satisfaction and loyalty.
- Partner with Account Executives on joint accounts to maximize opportunities and strengthen our market footprint.
- Collaborate with Marketing to develop and execute targeted campaigns.
- Stay current on technology trends, procurement cycles, and budget planning for the business to identify new sales opportunities.
- Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for business customers.
- Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings.
- Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM.
What You'll Bring:
- 1–3+ years of experience in customer account management, preferably within IT, B2B SaaS, or IT asset management environments.
- Strong communication, relationship-building, and presentation skills.
- Proven ability to generate leads, nurture relationships, and close deals.
- Proficiency with CRM tools such as Salesforce or HubSpot, and familiarity with sales automation platforms.
- Self-motivated, results-oriented, and comfortable managing multiple priorities in a fast-paced environment.
- Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus.
- Travel up to 15% as needed.
Perks and Benefits:
- Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
- 401(k) with employer match—because your future matters
- Company-paid Life Insurance, plus HSA & FSA options
- Employee Assistance Program (EAP) for real support when you need it
- Adoption Assistance to help grow your family
- Commuter Benefits for an easier ride
- Free Coursera Professional Certifications to level up your skills
- Generous vacation & sick time, plus paid time off to give back to your community
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.
ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
CA and US only