Case Managers

Remote Case Manager

(Behavioral Health & Housing)

Title: Remote Case Manager Behavioral Health, Housing & Support Services
Status: Full-time (Remote must be available during Eastern Time business hours)

Position Summary

ME Living / COCAS / King Compassion is hiring a Remote Case Manager to provide high-quality, billable case management services to clients with mental health, substance use, housing, domestic violence, and re-entry needs.

You will be the main point of coordination between the client, therapist, medical providers, housing, benefits, and our billing team (BillingParadise). Your job is to make sure clients get what they need and that every appropriate service is documented and billable.

Core Responsibilities

1. Intake & Assessment (Case Management Side)

• Complete comprehensive case management assessments after clinical intake (or same day when needed).

• Identify needs in:

  • Housing & shelter

  • Income / employment / vocational training

  • Medical and mental health care

  • Substance use treatment

  • Legal, probation, parole, child welfare

  • Benefits (Medicaid, Medicare, Marketplace plans, SNAP, TANF, SSI/SSDI, victim compensation, childcare, transportation, etc.).

• Obtain and maintain signed ROIs to coordinate care with all relevant parties.

2. Service Planning & Coordination

• Develop individualized service plans with measurable goals that match the clinical treatment plan.

• Coordinate:

  • Housing placements and transitions

  • Medical and therapy appointments

  • Transportation arrangements (with our transportation team)

  • School, job training, employment, and childcare resources

  • Legal and community resources (probation, courts, DV programs, shelters, etc.).

• Track progress and update service plans regularly (at least every 3090 days or as payer requires).

3. Ongoing Remote Case Management Contacts

• Provide case management via:

  • Phone calls

  • Video/telehealth

  • Secure messaging / portals

  • Occasional coordination with partners by phone/email.

• Use structured, billable contacts, not casual check-ins:

  • Problem / need identified

  • Specific interventions (calls, applications, arrangements made)

  • Education, coaching, and advocacy

  • Concrete outcomes and next steps.

4. Documentation & Billing Support

• Complete same-day documentation for all contacts using our DAP/SOAP or agency-approved format.

• Accurately record:

  • Date, start/end time, and total minutes

  • Location / POS and modality (telehealth/phone/community)

  • Service type (case management, eligibility support, care coordination, etc.).

• Ensure every note supports medical necessity and clearly ties back to the service plan.

• Use our internal billing cheat sheets and follow coding guidance (e.g., T1016 or other case management codes) so BillingParadise can submit clean claims.

• Communicate with Billing / Eligibility when:

  • Authorization is needed, expiring, or out of units

  • A claim is denied due to documentation or eligibility issues

  • Client insurance changes or lapses.

5. Client Advocacy & Crisis Coordination

• Help clients navigate crises related to housing, safety, food, transportation, and access to care.

• Collaborate with therapists, medical providers, and leadership when higher clinical intervention is needed.

• Follow agency protocols for risk, safety plans, and mandated reporting.

6. Teamwork & Systems Use (Remote)

• Work daily inside:

  • Our EMR/practice management system

  • Microsoft Teams (chat, meetings, channels)

  • Phone/telehealth platforms (for calls and video sessions).

• Attend case reviews, staff meetings, and trainings via Teams.

• Help refine case management SOPs and suggest improvements to workflows as we grow.

Qualifications

• Required:

  • Experience in case management, care coordination, or social services (behavioral health, community mental health, re-entry, homeless services, or DV strongly preferred).

  • Strong skills in documentation, organization, and follow-through.

  • Comfortable working 100% remote using EMR, Teams, and phone/telehealth tools.

• Preferred:

  • Experience with Medicaid/Medicare or managed care case management.

  • Knowledge of community resources for housing, benefits, and behavioral health services.

  • Prior work in a billable environment (where notes must support CPT/HCPCS codes).

  • Degree in social work, counseling, psychology, human services, or related field; relevant experience may substitute.

Apply Today

Send your resume + short cover letter to: HR@cocas.org
Questions? Call 888-635-1022 Ext. 4444
Apply online: www.cocas.org
https://eform.pandadoc.com/?eform=485ecdf8-5815-4749-8b2a-95d2c6ed87b4

Subject line: Case Manager Application

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