Service Delivery Manager

Business Area:

Seniority Level:

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Services Delivery Manager is a key member of our EMEA Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts and/or extensions. You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Services Delivery Manager you will…

• Work with our customer base in EMEA
• Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships helping grow the Cloudera Professional Services business at your customers
• Define, scope and sell our Professional Services portfolio
• Help with preparation of Statements of Work or Change Orders for review by our legal and operations teams
• Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
• Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
• Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
• Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re excited about you if you have:

Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company

• Experience in leading, scoping and delivering data related consulting projects
• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings in the Middle East
• Strong foundational knowledge of working within the IT domain
• Excellent knowledge of software implementation and project/program management methodologies
• Self-starter mentality and collaborative problem solver
• Strong verbal, written and presentation communication skills in English.
• Business competence in English verbal and written communication is mandatory
• Excellent analytical skills
• Project Management related certifications
• Ability to travel up to 10-20% (As needed)

You might also have…

• Experience interacting with Cloudera software
• Industry experience working with large Financial Services, Retail and Public Sector customers
• Middle Eastern Customer Delivery Management experience

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What you can expect from us:

• Generous PTO Policy

• Support work life balance with Unplugged Days

• Flexible WFH Policy

• Mental & Physical Wellness programs

• Phone and Internet Reimbursement program

• Access to Continued Career Development

• Comprehensive Benefits and Competitive Packages

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA