Client Care Team Lead (100% Remote)

ClearCaptions is a remote company that provides services to improve the lives of seniors and their caregivers. The Client Care Team Lead role is a key resource for the team, responding to staff inquiries, managing escalations, and fostering a positive customer-focused environment.

Requirements

• 2+ years of Customer Service, Loyalty, or Retention experience
• 1 year of previous experience in a team lead role preferred
• High school diploma or equivalent required. Associates or higher education preferred
• Excellent verbal and written communication skills, presentation, and problem-solving skills
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance