Himalayas logo
CitizantCI

ServiceNow SPM Developer - 100% Remote (REF1853D)

Citizant

Salary: 165k-170k USD

United States only

Overview:

We are seeking a seasoned Senior ServiceNow Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will be responsible for leading the design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision, partnering with cross-functional teams to deliver solutions that streamline operations, enhance user experience, and drive measurable improvements in business processes.

Key Responsibilities:

Business Transformation Strategy:

  • Advise on business process and service management best practices.
  • Shape strategies for large-scale digital transformation initiatives across ServiceNow Core Services, ITSM, and SPM.
  • Identify opportunities for automation and operational efficiencies by customizing the platform.

Integration Development:

  • Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies.
  • Ensure secure, scalable, and maintainable integration architectures.

Platform Customization and Development:

  • Customize ServiceNow modules, including form configuration, UI design, and data models.
  • Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and GlideScript.
  • Build and maintain advanced flows using Flow Designer and Automation Engine.

Communication and Collaboration:

  • Communicate effectively with a wide range of audiences—from technical teams to C-suite executives—to:
    • Define platform and integration requirements
    • Translate business objectives into technical solutions
    • Manage stakeholder expectations and communicate progress or risks
    • Present findings, roadmaps, and proposed solutions clearly and confidently
    • Lead customer-facing sessions, discovery workshops, and status briefings.

Training and Documentation:

  • Develop and deliver user training sessions or supporting materials for business users and technical teams.
  • Maintain clear technical documentation for configurations, customizations, and integrations.

Required Competencies:

  • 10+ years of experience with ServiceNow implementation, customization, and platform development.
  • 5+ years of strong experience with ServiceNow integrations and flow building.
  • Expert knowledge of:
    • Core Services/SMP (Service Management Platform)
    • ITSM & DEVOPS
  • JavaScript, GlideScript, and scripting tools within the ServiceNow platform.
  • Proven experience with custom development and digital transformation projects.
  • Strong collaboration and communication skills must be comfortable presenting to both engineering and executive stakeholders.

Education:

  • Masters degree in a relevant field is required.

Clearance Requirement:

  • U.S. Citizenship is required to be considered
  • Active Public Trust or have the ability to obtain one.

Salary Range:

  • $165,000k - $170,000k per year (depending on experience)

Citizant offers a competitive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Generous PTO
  • Company-paid life and disability insurance
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Senior

Salary

Salary: 165k-170k USD

Location requirements

Hiring timezones

United States +/- 0 hours
Claim this profileCitizant logoCI

Citizant

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

8 remote jobs at Citizant

Explore the variety of open remote roles at Citizant, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Citizant

Remote companies like Citizant

Find your next opportunity by exploring profiles of companies that are similar to Citizant. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan