United States onlyOverview
The Program Manager (PM) will provide executive-level leadership, direction, and oversight for the combined sustainment, enhancement, and modernization of the Air Force Recruiting Information Support System – Total Force (AFRISS-TF) and the Salesforce-based AFRISS Next-Generation (AFRISS-NG) recruiting platform. This role ensures seamless operational continuity across legacy and emerging platforms while driving innovation to support Air Force Recruiting Service (AFRS) strategic objectives.
Key Responsibilities
- Program Leadership & Oversight
- Lead a multidisciplinary team of 30+ staff in the sustainment of AFRISS-TF and the development/enhancement of AFRISS-NG.
- Provide strategic direction, aligning program execution with AFRS goals and mission requirements.
- Manage contract deliverables, performance reporting, and stakeholder communications in compliance with DoD and Air Force standards.
- System Sustainment & Transition
- Ensure uninterrupted operation and sustainment of AFRISS-TF, including system support, help desk services, incident management, and compliance with cybersecurity/ATO requirements.
- Oversee phased transition to AFRISS-NG, ensuring knowledge transfer, integration, and parallel operations until AFRISS-TF decommissioning.
- Development & Modernization
- Direct the enhancement of AFRISS-NG Salesforce CRM capabilities (Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics, and related integrations).
- Ensure agile, scalable, and secure development practices, with emphasis on DoD IL4/FedRAMP compliance.
- Stakeholder Engagement & Reporting
- Serve as the primary liaison with Air Force Recruiting Service leadership, program offices, and system users.
- Conduct weekly briefings, monthly maintenance reporting, and quarterly program management reviews.
- Drive process improvement initiatives, incorporating Lean/Agile practices to increase efficiency and user adoption.
Required Competencies:
- 7+ years of progressive experience managing large-scale IT development and sustainment projects within the DoD, Air Force, or federal civilian agencies.
- Proven experience managing teams of 30+ personnel across multiple functional disciplines.
- Prior exposure to AFRISS-TF, AFRISS-NG, or equivalent DoD recruiting systems is highly desirable.
- Demonstrated success in system transition and parallel sustainment of legacy and next-generation IT systems.
- Expertise in Agile and Waterfall project management methodologies.
- Understanding of Salesforce Gov Cloud/Hyperforce capabilities and enterprise SaaS sustainment is highly desirable.
- Familiarity with DoD Risk Management Framework (RMF), Authority to Operate (ATO), cybersecurity standards, and Section 508 compliance.
- Strong leadership, communication, and stakeholder management skills.
Certifications:
- Project Management Professional (PMP) certification (required).
- Certified ScrumMaster (CSM) or equivalent Agile certification (preferred).
Desired Attributes
- Experience with AFRISS platforms (TF and/or Next-Gen).
- Knowledge of Air Force or DoD recruiting service mission, structure, and operational challenges.
- Demonstrated ability to manage high-visibility IT programs with competing priorities, evolving requirements, and stringent operational standards.
Clearance Requirement:
- Must be a U.S. citizen
- Active Public Trust or the ability to obtain and maintain one.
Salary Range:
The expected pay range for this position is up to $165,000k yearly. The pay rate will vary based on skills, experience, and location.
Citizant offers a competitive benefits package, including:
- Medical, dental, and vision insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Tuition Assistance & Professional Development Program
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
