Services Supplier Performance Management Intership

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

You will be working within the Service Partner Management team.

The Service Partner Management team is responsible to build an ecosystem of external service partners who support Ciena field installation, field engineering and maintenance services of Ciena optical and packet products

• You will collaborate with various internal teams, ranging from individual contributors to senior management
• You will coordinate with colleagues in global setting, across different countries and time zones, although you will maintain regular business hours

Responsibilities include:

• Establish a basic understanding of the Service Partner ecosystem and the Ciena Customer Operations Team business model.
• Document workflows and business processes that support our Service Partner ecosystem for knowledge sharing
• Collaborate with teams to identify key business metrics and KPIs for analysis
• Provide data analytics on various Service Partner Management data points using MS Tools (Excel, PowerBI)
• Design, develop and maintain interactive and visually appealing dashboards using PowerBI

Experience

• Excellent project management and organizational skills
• Strong analytical and problem-solving skills to interpret complex datasets
• Proficiency in MS Excel, Word, PowerPoint. Experience in Power BI or other visualization tool a plus
• Superior scheduling, organizational and multi-tasking skills
• A collaborative approach to work seamlessly with teams across the business
• Ability to think on your feet in a fast-paced environment
• Experience with Microsoft Power Apps, Power Automate is a plus

Pay Range: The hourly pay for this position is $20.00 - $27.00

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.