Analyst - IT Software Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Reporting under Manager IT Software Engineering, we are looking for highly motivated and talented Software Engineers who are passionate about Salesforce development and clean code by using best practices, enterprise patterns and standards. +
You will work across multiple Salesforce clouds and integrations including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Mavenlink, and Mulesoft, building on our existing platform to deliver innovative, business-driven solutions.

Specific profile scope for this position:

Salesforce Development Focus
. Lead and deliver Salesforce projects primarily on Service Cloud as well as other clouds
· Design and implement scalable Salesforce solutions using Apex, Flows, Lightning Web Components (LWC), and OOB configurations.
· Develop advanced, reusable LWCs using JavaScript, with deep understanding of the Salesforce event lifecycle, @wire, LMS, LDS, and Platform Events.
· Perform code reviews, improve existing logic, and maintain high standards of software quality using Github CI/CD and other Atlassian tools.

Agile Delivery & DevOps
· Work within an Agile framework, partnering with Product Owners and cross-functional teams to deliver enhancements and new features.
· Participate in sprint planning, backlog grooming, and regular stand-ups.
· Use JIRA, Slack, and Teams to track progress and collaborate with the business.

Platform Integration & Architecture
· Troubleshoot complex integrations and large data feeds using tools like Mulesoft and REST/Bulk APIs.
· Design solutions with a preference for clicks over code, while ensuring scalability, reusability, and alignment with platform capabilities.
· Leverage Enterprise Patterns, design best practices, and architectural principles to deliver robust solutions.

Cross-Team Collaboration
· Serve as a technical partner to the Business/Product team with a customer-centric mindset.
· Communicate clearly and regularly about progress, issues, and timelines.
. Flexible and adaptive to work with multi-timezone team especially good overlap time with US timezones

What You’ll Bring (Must-Haves):
· Hands-on experience with Salesforce Apex, LWC, Flows, and declarative configurations.
· Solid knowledge of Salesforce governor limits, asynchronous processing, and secure development practices.
· Strong programming skills in Apex, JavaScript, and optionally Python or other OOP/functional languages.
· Proven experience managing, optimizing, and scaling large, complex Salesforce orgs.
· Excellent problem-solving skills and the ability to work independently while asking the right questions.
· Effective communication skills, including documentation and technical storytelling.
. Avid learner who has a track record of learning and producing results quickly
· Salesforce Certifications: Developer, Platform App Builder I,II or Architect track certifications is a plus
· Knowledge and experience in the different "clouds" and on the platform including Mulesoft, Platform Events, LWC and related.

Other Considerations:
· Experience with Salesforce AI features such as Agentforce, Einstein GPT, or related AI/ML integrations is highly desirable.
· Occasional on-call support may be required for incident management and application troubleshooting.
· Passion for learning and continuous improvement in a fast-paced, enterprise environment.
· Support Experience Cloud implementations and other user-facing interfaces.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.