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CampusWorks, Inc.CI

Bilingual Help Desk Technician

Since its founding in 1999, CampusWorks has been dedicated to enhancing the effectiveness of higher education institutions and improving student experiences through innovative consulting services.

CampusWorks, Inc.

Employee count: 201-500

United States only

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CampusWorks is seeking a bilingual Helpdesk Technician fluent in Spanish to join their team. The role serves as the first point of contact for students, faculty, staff, and campus community members needing technical support.

Requirements

  • Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk
  • Troubleshoot and resolve Tier 1 issues, such as password resets and account management
  • Follows established ITIL priority matrix to evaluate and prioritize service requests
  • Collaborate with IT staff to resolve and manage unresolved tickets

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About CampusWorks, Inc.

Learn more about CampusWorks, Inc. and their company culture.

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Since its founding in 1999, CampusWorks has been dedicated to enhancing the effectiveness of higher education institutions and improving student experiences through innovative consulting services. With a team of over 300 experienced professionals, CampusWorks focuses on working collaboratively with colleges and universities to solve the unique challenges they face in the ever-evolving academic landscape. Our approach is deeply rooted in partnership; we believe in fostering meaningful relationships where every voice is heard. This inclusive method not only leads to better decision-making but ensures that the solutions we implement are tailored to meet the specific needs of each institution.

CampusWorks offers a range of services, including organizational assessments, strategic planning, technology management, and process reengineering. Our commitment to integrated strategic planning helps our clients align their resources, achieve their academic goals, and ultimately thrive in a competitive environment. Our innovative solutions are designed to address the root causes of inefficiency, allowing institutions to streamline operations, reduce costs, and focus on what truly matters: the success and well-being of their students. By collaborating closely with our clients, we ensure that our strategies not only address immediate concerns but also pave the way for sustainable growth and a brighter future for the entire campus community.

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CampusWorks, Inc.

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