We're building a talent pool for support engineers who've worked on the front lines of performance, reliability, and security and who care about solving real problems, not just closing tickets.
Requirements
- 2+ years of experience in technical support for CDN, edge infrastructure, performance, or related technologies
- Familiarity with DNS, CDN, SSL/TLS, load balancing, and VOD
- Debugging experience with tools like traceroute, curl, MTR, etc.
- Working knowledge of HTML, CSS, and HTTP protocols
- Understanding of security best practices in production environments
- Analytical problem-solving mindset with strong attention to detail
- Excellent written and spoken English
- Strong communication skills and ease with working cross-functionally
- A continuous learning mindset and genuine care for customers
Benefits
- Meaningful benefits
- Culture that puts people first
