United States onlyBuildout is seeking an entrepreneurial Director of Customer Success to lead and architect our Customer Success organization. This is a critical leadership role that requires a blend of strategic platform expertise, operational rigor, content creation prowess, and cross-functional leadership.
Requirements
- 3+ years of experience in post-sale, customer-facing roles
- 2+ years of experience managing CSMs or similar post-sale customer-facing roles
- Experience designing and building triggers and playbooks in a customer success platform such as Planhat, Gainsight, ChurnZero
- Proven ability to drive results, with a track record of hitting retention and cross-sell referral targets
Benefits
- Impactful insurance and benefit options
- Flexible PTO
- 14 paid company holidays
- Paid parental leave
- Give back days
- 401(k) with 4% company match and immediate vesting
- Fully remote work culture
- Monthly remote work reimbursement ($600/year)
- Annual, in-person company kickoff
