United States onlyAs a Customer Operations Associate at Brilliant, you will be responsible for day-to-day execution and resolution of client order issues within our warehouse and fulfillment operation team. You will handle high-impact, time-sensitive challenges and ensure seamless resolutions on client issues.
Requirements
- 3+ years of experience in customer service within a fulfillment, distribution, or logistics environment
- Demonstrated experience handling complex customer escalations and high-priority issue resolution with professionalism and urgency
- Strong working knowledge of fulfillment processes including order management, shipping, and warehouse operations
- Proven ability to manage multiple open issues simultaneously while maintaining accuracy and attention to detail
- Clear, professional written and verbal communication skills, comfortable communicating directly with clients and internal stakeholders
- Experience with ticketing systems, WMS, or ERP platforms preferred
Benefits
- Medical, Dental, & Vision benefits
- Flexible PTO
- Paid company holidays
- Work from home stipend for new hires
