United States onlyAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. We have an exciting opportunity for a Technical Analyst to join our rapidly growing team!
Requirements
- 5+ years Telecommunication experience
- Bachelor’s degree or equivalent practical work experience
- Experience with operational, customer service systems and applications within the network & telecommunication industry
- Experience with IT systems requirements & development, agile processes, end-to-end testing
- Program/Project Management experience
- Experience with troubleshooting and resolving issues reported by end users or during user acceptance testing
- Knowledge of computer information systems and business management disciplines
- Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
- Ability to work successfully in both a team environment and independently
- Demonstrated experience in crisis management
- Experience with data visualization tools (PowerBI, Tableau, Qlik Sense, ect) to use in communicating the outputs of data models
Benefits
- Competitive compensation
- Comprehensive benefits
- Paid time off programs
- 401K plan with company match
- Voluntary benefits
- Employee assistance program
- Medical, dental, vision, and life insurance
- Life insurance
