NOC Engineer

We wear your colors!

Network Engineer

About the role

Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for aknowledgeableand customer-orientatedNetwork Engineer.We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. 

We are One Teamand challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. 

This is a remote (within the continental US), work‑from‑home position that requires frequent travel to the University of North Dakota in Grand Forks.

• Providing exceptional customer service.

• Proficient in utilizing a PC and familiar with the Microsoft Office Suite.

• Responding to emergency outages promptly.

• Administration: Configure, administer, and document custom policies for Network Access Controls.

• Security guidelines: Adhere to strict Information Systems security guidelines in all incidents.

• Design: Analyze, design, and implement network access control solutions based on industry best practices.

• Support: Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management.

• Collaborating within Operations to resolve end-user and network escalations

• Provide technical support and troubleshooting for network-related issues.

• Monitoring, investigating, and actioning equipment alarms.

• Collaborating with Boldyn Networks on customer installation activities as required and contributing to project-related tasks as assigned.

• Tracking and updating escalation tickets.

• Ensuring that Boldyn Networks policies and end-user agreement are upheld.

• Assisting in your region as assigned.

• Attending training events.

• Obtaining required certifications.

• Completing additional reporting, documentation, and administrative tasks as required.

You’ll love this job if this describes you:

Deeply ingrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.

Technical aptitude is essential; being able to quickly learn, assess issues, and apply your knowledge effectively is crucial. You should have the ability to pick up on technical matters swiftly, adeptly learn new products and technologies, including reading blueprints, installing and configuring networking equipment, understanding testing methodologies, and troubleshooting Internet connectivity issues.

Communication and Prioritization; triaging customer needs, alongside the ability to examine information, seek clarity, devise solutions, exercise judgment, and work systematically and efficiently, is crucial. Attentive listening to customers, addressing their needs and concerns, and keeping them informed through status reports and progress updates are important. Furthermore, fulfilling service commitments, meeting deadlines, and fostering supportive relationships with customers are integral components of this role.

Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Important considerations you should review: 

Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs. 

On-call Environment: This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window. 

Travel. You will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department. 

What you’ll bring

• Excellent written and verbal communication skills

• Strong Organizational Skills

• Exceptional Customer Service

• Experience with network monitoring tools (e.g., Wireshark, SolarWinds).

• Familiarity with Cisco networking technologies (routers, switches, firewalls).

• Experience in effectively diagnosing and resolving network outages (layers 1-3)

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Certifications such as CCNA, CCNP, PCNSE, CWT, CWNA

• 1-3 years of experience designing, implementing, and maintaining network infrastructure

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

• Salary: $108,000-$120,000

• Annual Bonus

• Thousands of LinkedIn Learning courses

• Flexible working opportunities

• Competitive benefit packages

• Paid Parental Leave

• Vacation starting at 15 days, increasing with length of service

• 10 days paid sick leave

• 4 days off each year to volunteer