Digital Renewal & Customer Success Associate

Position: Digital Renewal & Customer Success Associate
Location: US - Remote

Overview:
BlueVoyant is seeking a Digital Renewal & Customer Success Associate to own one critical outcome, ensuring every digital customer has a proper renewal conversation and that no renewal is lost due to process failure or lack of engagement. This junior role is ideal for an organized, customer-focused professional who thrives in a high-volume environment and takes pride in process excellence and pipeline ownership. Join a team where your work directly protects revenue and shapes the customer experience at scale.

Key Responsibilities:

• Renewal Pipeline Ownership: Own the end-to-end renewal process for all ~325 digital customers across a rolling 12-month pipeline — ensuring every account is tracked, prioritized, and actioned with no renewals falling through the cracks.

• At-Risk Identification & Prioritization: Proactively identify and prioritize at-risk renewals based on health signals and engagement data — escalating concerns early and partnering with the right internal teams to resolve issues before they become losses.

• Renewal Conversations & Forecasting: Conduct renewal conversations directly with customers and maintain accurate forecasting and pipeline hygiene in Salesforce — ensuring leadership always has a clear and reliable view of digital renewal performance.

• Customer Satisfaction Touchpoints: Execute structured customer satisfaction touchpoints across the digital portfolio to identify risk early, capture customer sentiment, and escalate as needed to protect retention and customer experience.

• Process Consistency & Playbook Adherence: Ensure process consistency across all digital accounts per established playbooks — bringing discipline and reliability to every customer interaction and renewal motion.

Target Profile:
1–3 years in Customer Success, Account Management, or a client-facing SaaS role. You are highly organized, comfortable managing a large book of business, and motivated by hitting targets and keeping commitments. Salesforce familiarity is preferred.

You Are a Strong Fit If You:

• Are energized by owning a process end to end and seeing it through

• Can manage a high volume of accounts without losing attention to detail

• Are proactive — you identify problems before they escalate

• Communicate clearly and confidently with customers

• Take pride in pipeline hygiene and forecast accuracy

• Are looking to grow your career in Customer Success or Revenue Operations

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