Client Experience Coordinator - Bilingual

🌍 Redefining how people live.

At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living.

Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mobile generation. Blueground was built to change that.

With 40,000+ homes across the globe, available for stays from a few days to a year or more, we’re just getting started. We’re on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.

Our culture is grounded in five principles:

• Guests First – Every decision starts with their experience.
• Move Fast – We value speed, momentum, and action.
• Dive In – The magic is always in the details, and we go deep.
• Embrace Change – Change isn’t a disruption; it’s how we grow.
• Keep It Honest – Transparency accelerates progress—and strengthens relationships.

If you’re ready to do the best work of your life and help reshape how the world lives, we’d love to meet you.

We’re looking for a Client Experience Coordinator based in Mexico to join our growing Client Experience team and play a key role in enhancing client satisfaction for our US clients. This is an exciting opportunity for a customer-centric, highly organized individual to expand their experience in the real estate and tech industry.

You’ll work at the core of customer support, field operations, and business coordination — resolving guest queries, scheduling internal teams, and ensuring seamless delivery of services across Blueground properties in the world. This is a multi task approach role where you will be managing both inbound/outbound calls and tickets queue.

What You’ll Be Doing

• Resolve Guest Queries: Handle complex client inquiries with speed, empathy, and professionalism—ensuring each guest receives a world-class experience
• Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, priority, and client needs
• Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues efficiently
• Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey
• Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers
• Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience

Requirements

• 3+ years of experience in customer service (BPO experience), operations coordination, back-office support, or project management
• Experience in route planning or task scheduling is a strong plus
• Fluent in Spanish & English (C1)
• Strong communication skills—both written and verbal
• Comfortable using digital tools and systems (CRM, task management software, etc.)
• Excellent organizational and multitasking skills with attention to detail
• A proactive, solution-oriented mindset with the ability to stay calm under pressure
• Flexibility to work on weekends as needed based on business priorities

Benefits

• Competitive salary
• Flexible paid time off
• Group Health Insurance program
• Dynamic working environment with talented people
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!