Program Manager, Credit Card Conversions

Our Fortune 100 financial services client is seeking a seasoned Program Manager of Credit & Debit Card Conversions to support a major card processor migration initiative for a large U.S. credit union. This consultant will oversee the full lifecycle of two processor conversions—a debit card conversion scheduled for March 2026 and a credit card conversion in June 2026.

The ideal candidate brings strong expertise in both debit and credit card processor conversions, deep understanding of card operations, and experience managing cross-functional workstreams through complex migration timelines. This role requires proactive leadership, hands-on execution, and continuity across both conversions.

The Details:

• Location: Fully remote within the United States; must be able to work according to Mountain Time.
• Duration: Approximately a 6-month consulting role through Blend with potential for extension (must be able to work on Blend’s W2).
• Travel: Occasional travel may be required for conversion weekends, anticipated for March 14–15, 2026 and June 20–21, 2026
• Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Employee Assistance Programs, and an incredibly supportive team cheering you on!

What you’ll do:

• Lead the end-to-end execution of debit and credit card processor conversions, ensuring alignment across business, operations, technology, and vendor teams.
• Guide the project through discovery, workflow mapping, planning, readiness, testing, and cutover weekends.
• Manage cross-functional workstreams, ensuring clear roles, responsibilities, timelines, and dependencies.
• Coordinate with external processor and services organizations, including Velera (PSCU/Co-op), FIS, Fiserv, and other card processing partners as relevant.
• Partner with the credit union’s internal stakeholders to assess readiness, integration points, risks, and operational impacts of both conversions.
• Drive the migration of payment and card-processing functions from the current processor to the new platform (Symcor).
• Oversee and track all conversion-related activities, including:
• Core system integration
• Issuer and cardholder impacts
• Data mapping and file processing
• Testing cycles and certification
• Mock conversions and cutover rehearsals
• Provide structured governance, status reporting, risk management, and executive updates.
• Work behind the credit union’s firewall as part of the extended delivery team, ensuring seamless collaboration.
• Support command center operations and issue escalation during conversion weekends.
• Maintain continuity and leadership across both conversions to ensure strategic alignment and a smooth handoff to post-conversion support teams.

Education & Experience:

• Minimum 5+ years of program management experience leading both debit and credit card processor conversions.
• Hands-on experience working with major platforms such as Velera (PSCU/Co-op), FIS, Fiserv, or similar issuer processing environments.
• Strong understanding of core banking platforms, card operations, and payment ecosystem players.
• Demonstrated success migrating issuer portfolios from one processor to another — ideally multiple conversions.
• Expertise in cross-functional program delivery, risk management, issue resolution, and stakeholder communication.
• Prior experience of working with or supporting credit unions strongly preferred.

Technical & Domain Skills:

• Deep knowledge of card processing functions (authorization, settlement, fraud, disputes, cardholder servicing).
• Familiarity with certification processes, file layouts, inbound/outbound data flows, and integration patterns.
• Experience coordinating vendor activities and ensuring alignment between core, processor, and servicing teams.

Soft Skills:

• Exceptional communication and executive presence, with the ability to influence and guide senior stakeholders.
• Strong organizational skills, with the ability to manage complexity, competing priorities, and tight timelines.
• Analytical, proactive, and highly structured in approach.
• Collaborative mindset with the ability to build trust across cross-functional teams.
• Calm and decisive leadership in high-pressure cutover scenarios.

The starting pay range for this role is $70-75 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success. We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.

BLEND360 is an equal opportunity employer.

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.